Lite Nurse Clinic (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your data when you visit our website, make an appointment, or interact with our clinic online or in person.

1. Information We Collect

We may collect the following types of information:

• Personal details – name, phone number, email address, and any other information you provide when booking appointments or contacting us.

• Medical and treatment information – relevant skin, health or treatment notes shared for the purpose of providing professional care.

• Payment information – when you make purchases, through secure third-party payment systems.

• Website and usage data – collected automatically via cookies or analytics tools to improve site performance and user experience.

2. How We Use Your Information

Your personal information is used for purposes including:

• Booking, managing and confirming appointments.

• Providing skin treatments and professional advice.

• Sending appointment reminders or aftercare information.

• Responding to enquiries or customer service requests.

• Processing payments and accounting.

• Marketing updates (only with your consent).

3. Data Storage and Security

We store your data securely and only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Access to personal data is limited to authorised team members and service providers who require it to perform their duties.

4. Sharing Information with Third Parties

We do not sell or rent your personal information. We may share limited data with trusted partners and service providers who assist us in running our business – for example:

• Timely (for booking and client management)

• Xero (for invoicing and accounting)

  Email or SMS providers (for appointment reminders and communications)

All third-party providers are required to comply with data-protection regulations.

5. Cookies and Website Tracking

Our website may use cookies and analytics tools such as Google Analytics to understand visitor behaviour and improve our content. You can choose to disable cookies through your browser settings if preferred.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections or updates to your information.

• Withdraw consent for marketing communications at any time.

• Request deletion of your data, subject to legal and professional obligations.

To exercise these rights, please contact us using the details below.

7. Contact Us

Lite Nurse Clinic

Email: litenursecanberra@gmail.com

Address: G07, 1 Eleoura Street, Braddon ACT 2612, Australia

Website: www.litenurseclinic.com

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal or regulatory changes. Updates will be posted on this page with a revised “Last updated” date.'

Last updated 23 October 2025.